. a Customer Success executive with extensive experience working with wide-ranging clients of both SaaS and On-Premise engagement models
. an inspirational leader of teams with a long track record of developing and mentoring individuals to successfully grow their contributions
. a visionary leader, researcher, writer, and speaker in the Customer Success industry with solid contributions of quality content (presentations, blogs, podcasts)
We are a small boutique firm that specializes in advising companies how to improve their data analytical methods for understanding customers. We help companies to more-wisely use customer information to optimize processes meant to drive higher levels of engagement, higher rates of solution adoption, retention, and growth, and lower rates of churn.